Duncan and Todd Group are delighted to announce the appointment of Julie Mosgrove as Retail Director for the group. The appointment comes as the group prepares to welcome patients back into its branches.
Julie brings a wealth of optical and commercial experience and is well positioned for the new challenge, leading the retail division into the new chapter of eye and hearing care.
Julie has worked for the company for over 8 years, joining as an optometrist before moving into the management team as Retail Development Manager. More recently she has been leading the Professional Services team to now taking on her latest role of Retail Director
Following COVID-19 government guidelines, Duncan and Todd quickly adapted their services to ensure they continued supporting their communities with eye and hearing care virtually while practices had to temporarily close.
Julie played a key role in pivoting the business to adapt to the changing lives of customers and staff. The fast thinking and understanding of customer needs meant that the group successfully adapted to continue to service their customers throughout the pandemic.
Julie brings a wealth of industry knowledge and is currently Vice Chair of both Optometry Scotland and Grampian Area Optometric Committee. Julie’s passion for the optical industry and ensuring high standards and innovation will continue to benefit the group and its people.
Duncan and Todd Group Managing Director Frances Rus said: “We are delighted to welcome Julie into her new role.
“Julie has played a key role in guiding the business through these unprecedented times and has brought our people with her on the way. Julie’s proven business acumen has been significant in driving the necessary changes to ensure the group continues to support its communities with their eye and hearing care.
“Julie’s experience and expertise in the industry will be invaluable as we continue to steer the business through ever-changing times.”
Duncan and Todd group have been blown away at how positively customers and staff have responded to their new virtual services. The group supports thousands of people each week across Scotland, supporting emergency eye concerns, repairing, replacing glasses, delivering contact lenses and offering hearing care advice to name a few!
The group continues to have their people at the heart of everything they do and are looking forward to further adapting their services to meet the changing habits and needs of its customers. They continue to take advantage of developments in technology in the industry to deliver the very best of care to their communities. The virtual services are enhancing the customer experience and allowing the group to service a wider community