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Audiology Development Manager

Duncan and Todd · Remote, UK

Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 50 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical.

We are currently recruiting for an Audiology Development Manager to join our team on a full time basis. This is a remote role with travel required across the full landscape of our business.

Main Purpose of Role

Support and develop the sales growth of Audiology within the business. Driving efficiencies within the existing team and supporting the implementation of new projects, services, and acquisitions, taking the lead as required, and appropriately engaging the business with the risk, leading the resolution.

Responsibility for the clinical compliance of the business in every aspect of audiology, continually developing clinical procedures that not only adhere to but consistently exceed the required parameters set out by the relevant governing bodies to ensure delivery of market leading audiology service.

To investigate potential future services allowing the business to develop, whilst continuing to monitor/analyse existing procedures and services to ensure this conforms with the companies targets and goals.

An ambassador of the Company as a sector-leading employer of choice, you will actively drive outstanding engagement and retention of clinical professionals for the business.

Core Responsibilities

Clinical Governance and Compliance

  • Actively maintain knowledge of current best practice and upcoming changes in guidance and/or legislation in relation to clinical standards in audiology
  • Clinical Governance – Ensure that Professional Standards and legislation changes are communicated across the business in a timely manner
  • Create strong external clinical links/partnerships to ensure the business is kept abreast of all current and future clinical developments in the sector
  • Share and promote best clinical practice and any changes to legislation across the business
  • Provide leadership and guidance on patient experience and safety
  • Provide guidance during refits on the clinical environment
  • Provide advice to other departments and senior staff members, to ensure constant clinical compliance
  • Monitor, audit and assess the performance of Audiology professionals in the business, to ensure that acceptable standards are consistently maintained
  • Represent the Company by participating in clinical and business committees as appropriate and student events to promote audiology as a career
  • Investigate any concerns raised about clinical practice in the business; reporting any findings to the relevant governing body as appropriate

Strategy and Planning

  • Products - Advise the business on advances in technology and equipment, liaising with suppliers to ensure highest quality products and equipment are sourced for use by the business
  • Cost management – Meet with suppliers to secure best possible pricing for the group, updating price lists when required and communicating with all stakeholders.
  • Planning – Establish a clear strategy for improving and maintaining clinical standards to deliver Company targets and aims
  • Analysis – Carry out regular reviews of clinical practice, creating strategy planning from the analysis gained, with the aim of identifying and mitigating any potential clinical risk that can be found in practice. Formulate robust process to ensure risk prevention, through detailed analysis to create recommendations and oversee their implementation, involving relevant colleagues/head office departments as required.
  • Project Management – Clear strategic planning, methodical and meticulous in their implementation. Gaining buy in from all valid stakeholders and ensuring follow through and continued monitoring of success.
  • Communication – work collaboratively with all functions and teams across the business, with open, honest and consistent communication

Resource Management

  • Drive change in a positive, effective and efficient manner, building rapport and engagement across departments to ensure seamless management.
  • Liaise with the Retail Director and Regional Development Managers to review and refresh clinical objectives and KPIs, supporting delivery of these to the Practice Teams
  • Developing successful strategies and initiatives to drive better communication and ultimately improve team motivation at all levels.
  • Manage and maintain a robust succession plan for audiology
  • Support the attraction and recruitment of exceptional audiologists by ensuring that a consistent and robust selection process is applied in all cases
  • Support line managers in the performance management of audiologists in relation to clinical governance, standards and further training as required
  • Arrange CPD training for audiologists
  • Develop and maintain a robust in-house training programme for audiologist induction and ongoing sales training, ensuring a wide range of developmental activities are provided
  • Design training for auxiliary staff to ensure a consistently excellent service and ensure advice is provided throughout the full patient journey

People Management

  • A visible leader within the business, you will work collaboratively with the Professional Services Team and the Regional Development Managers to develop and grow the performance of the business.
  • Keeping employee engagement as a key priority, you will actively find opportunities to motivate and develop audiologists within the business
  • Manage all formal and informal clinical-related disciplinary and grievance issues arising within the business.
  • Proactively promote Company policies, procedures, initiatives and disseminate important information relating to Company performance, regional issues etc.
  • Hold audiology meetings in line with the Company’s Communication Strategy, using the time to cascade relevant information, share and discuss best practice.
  • Perform the role of mentor to Audiologists in the business, supporting and guiding as necessary to ensure they are confident in undertaking their duties and have the necessary information, skills and abilities to do so effectively.
  • Recognise and celebrate great performance

Relationship Management

  • Lead and manage excellent Company-wide relationships, troubleshooting and dealing with any issues or problems which may arise, and role modelling our values and behaviours
  • Develop and maintain good working relationships with key stakeholders, always promoting the Company
  • Proactively develop and maintain close collaborative working relationships with the Retail Management Team, driving the successful delivery of the objectives of the business
  • Represent the Company by participating in clinical and business committees as appropriate and student events to promote Audiology as a career


  • Act as an ambassador for the Company always, leading by example to promote exceptional customer service to both our external and internal customers and partners
  • Any other duties as required to support the Retail Director and management team.

Geographical scope of role

Travel will be required across the full landscape of the business to allow for regular practice visits. This may include overnight stays as required.

As a company, the D&T Group offer:

- Competitive salary

- 34 days annual leave (inclusive of public holidays)

- 2 x 100% off vouchers per year for staff to be used either on glasses, sunglasses or an annual supply of contact lenses + 6 x 50% off vouchers for family & friends

- 1 x 30% off voucher per year for staff to bused on Hearing Aids + 2 x 20% off vouchers for family and friends

- High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.

- Employee Assistance Programme: Comprehensive support for all employees from our partners: Care First

- The opportunity to work for a company that cares.

Type Permanent - Full Time
Posted on14 December 2023


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