Complaints Procedure
At Duncan and Todd Group, we are committed to providing the highest standards of care and service. If something hasn’t met your expectations, we want to hear from you so that we can put things right and continue to improve. There are two ways you can raise a formal complaint:
1. Contact Our Customer Services Team
Our Customer Services team are best placed to assist you and will make every effort to resolve your complaint at first contact. If your concerns require further investigation, they will ensure you are kept fully informed throughout the process. You can contact us:
By phone: 01224 472221
By email: help@duncanandtoddgroup.com
2. Escalate Your Complaint
If your concerns have not been fully addressed and your complaint remains unresolved to your satisfaction, you can escalate your complaint to Mat, our Chief Executive Officer.