Corporate Administrator

About the Company:

Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, and Smart Employee Eyecare.

About the Role:

We are currently recruiting for a Corporate Administrator to join our busy Corporate team on a full time basis.

The main purpose of this role is to provide administrative support to our Smart Employee Eyecare division and to promote Duncan and Todd's Corporate Eyecare/SEE to potential clients and ensure existing client’s requirements are fulfilled. Some of the core responsibilities of this role are;

• Handle requests for Eyecare packs and SEE vouchers ensuring the appropriate materials are provided to the client in a timely manner
• Deal with queries from existing clients to ensure their requirements are fulfilled, e.g. dealing with clients’ employees, dispatch of stationery to nominated personnel, invoice queries and any other relevant task.
• Process Eyecare forms and vouchers and record and process sight tests and spectacle orders as appropriate, ensuring all queries, cancellations and non-conformance are noted and acted upon.
• Monitor manufacturing time and delivery time of spectacle orders and follow up any queries/delays at Caledonian Optical and inform Network Optician of any delays.
• Liaise with the Accounts Department to assist with any queries regarding Network Opticians, payments or invoices, resolving issues or referring to the Corporate Manager as appropriate.
• Ensure filing is carried out on a daily basis to ensure current records are up to date and accurate and that material is archived as appropriate.
• Assist with the monthly stock take, ensuring accurate stock levels are recorded and any discrepancies highlighted to the Corporate Manager
• Any other duties as required to assist in the smooth running of the department
• Being first point of contact of all customer related queries.

Previous experience in administration and Microsoft packages is preferred but not essential, as training will be provided.

We offer a fast paced and dynamic working environment and we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. Previous experience of working in an opticians practice is not essential as full training can be provided.

As a company, the D&T Group offer:

• Competitive salary
• 29 days annual leave (full time equivalent) inclusive of public holidays
• Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends
• High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.
• Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First
• The opportunity to work for a company that cares.
• Career progression opportunities and further training.