Optical Assistant - Mobile - Aberdeenshire

Job description:

We are currently recruiting for a Mobile Customer Care Assistant to join our Duncan & Todd Opticians & Hearing Care branches across Aberdeenshire. The successful candidate should be able to cover areas such as: Banff, Peterhead, Fraserburgh, Ellon, Inverurie, and Keith. Due to the nature of this role you will be entitled to a mobile salary uplift.

Please note that this is a Fixed Term Contract for 12 months with the potential to go permanent. 

Our Customer Care Assistants are the first point of contact for the patients and customers in our busy practices and this varied role comes with a wide range of responsibilities.

Key Responsibilities

• Handling all patient queries coming into the practice via telephone, email or in person. Assisting where able and directing inquiries to the most appropriate staff member.
• Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
• Assisting patients on the practice floor with frame and lens selection.
• Giving patients demonstrations on how to insert and remove contact lenses.
• Processing invoices.
• Processing deliveries and collections of stock.
• Administration and maintenance of patient records, databases and NHS paperwork.
• General housekeeping duties to ensure the practice is clean, tidy and presentable.
• Other ad hoc duties as and when required.

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Candidate Profile

• Experience within an optical environment would be advantage but full training would be provided
• Experience within a fast-paced and dynamic working environment
• Exceptional interpersonal and customer service skills
• Excellent verbal and written communication

Required Competencies

• Customer Service
• Written and Verbal Communication
• Problem Solving
• Prioritisation and Deadline Management

Required Work Experience

• Experience within a customer facing role – ideally in an optical environment

As a company, the D&T Group offer:

• Competitive salary
• 29 days annual leave (full time equivalent) inclusive of public holidays
• Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends
• High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.
• Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First
• The opportunity to work for a company that cares.
• Career progression opportunities and further training.