Retail Trainer

Retail Trainer - Mobile Across Scotland

Full Time | 37.5 Hours per Week | Monday to Saturday

Duncan & Todd Group is one of Scotland’s leading optical and hearing care providers, with over 40 years of experience serving communities across the country. Our family of brands includes Duncan & Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical.

About the Role

The Retail Trainer will oversee the training, development and coaching of all retail staff across the D&T Group. You will be responsible for developing and implementing training and coaching programmes to assist the development of multi-skilled teams including delivering on areas such as effective sales training, customer service and product knowledge.

You will have the responsibility for ensuring effective compliance and consistency across all branches to ensure that the D&T retail processes and procedures are developed and maintained. You will deliver the strategy, embed the vision, live the company values and execute and operate to the D&T standards/ways of working.

You will identify opportunities for continuous improvement and take ownership of the learning and development function across the business. It is expected that you should be out in the field for the majority of your working hours supporting the Branch Managers and retail staff across Scotland.

• Design and deliver onboarding training sessions for new and existing retail staff.
• Provide coaching and mentoring for retail staff to seek advice on any challenges they have on the job.
• Observe current processes and procedures within branches to establish any areas of improvement or development.
• Determine training needs across the D&T Group to assist with personal and team development.
• Organise and conduct training sessions on areas such as sales, customer services and product knowledge.
• Train and coach retail staff on cross selling and upselling D&T products and services.
• Train and coach retail staff on objection handling and achieving good sales whilst maintaining a great customer experience.
• Deliver dispensing training across the business to all Customer Care Assistants to develop fully multi-skilled staff members.
• Assist with the development of career pathways for retail staff.
• Provide updates to the Senior Leadership Team on training progress and evaluations on training effectiveness.

About You

We’re looking for someone who:

• Previous experience within the optical industry – particularly if in a management or training capacity.
• Excellent presentation and communication skills.
• Experience in assisting teams to achieve company sales KPIs.
• Experience of implementing training programmes.
• Good interpersonal skills and a strong ethos of customer service excellence.
• Ability to observe and recognise areas of improvement.
• Ability to motivate and inspire team members.
• Ability to travel across Scotland and provide support to all branches within the D&T Group.
• Ability to multi-task and prioritise workload according to the business needs.